This page answers common questions about ohmycards — covering sports betting markets like Thai League 1, EuroLeague Basketball, Football Half Time Full Time and Valorant, plus account access, deposits via Touch 'n Go eWallet, DuitNow and FPX, and where to find help. Settlement rules, market definitions and account paths are explained here; amounts and processing times are only stated where ohmycards has supplied them.
COMMON QUERIES RESOLVED
Answers to What You Actually Want to Know
These questions come up most often among ohmycards users — covering settlement rules, market definitions, account paths and where to find published help. If your question isn't here, reach us directly at [email protected].
Does Asian Handicap on Thai League 1 include the draw as a possible result?
No — that's the whole point of the market. Asian Handicap removes the draw by giving one side a goal advantage before kick-off. Your stake settles on two outcomes only: your chosen team covers the line or they don't.
Does the full-game total on an EuroLeague Basketball match include overtime?
Generally yes. Unlike football, most basketball totals and full-game spread markets on ohmycards include overtime. This matters a lot in close EuroLeague playoff games, so check the specific market rules before placing.
My Football Half Time Full Time bet lost even though my team won the match — why?
Half Time Full Time requires both halves of your prediction to be correct. If your team was drawing at the interval but you picked them to lead at HT, that combination fails regardless of the final result.
What happens to my Valorant bet if the match is postponed or abandoned?
Esports fixtures reschedule more often than traditional sports. If a Valorant match is postponed or abandoned before completion, ohmycards follows the market's void conditions — unsettled bets are typically returned to your account balance.
Where do I log in or create my ohmycards account?
Your account entry point is at ohmycards. From there you can log in with your registered details or start the account registration process. Players in Shah Alam and across Malaysia access the same mobile browser path.
Where can I find the responsible play policy or terms on ohmycards?
Our responsible play information is at ohmycards.cam/responsible-play/ and the full terms are published on the site. If you need direct help, email [email protected] or visit ohmycards.cam/contact/.
Can I change my Half Time Full Time selection after placing the bet?
Once a bet is confirmed on ohmycards, the selection is fixed. If the match has not yet kicked off and cash-out or edit options are available for that market, those controls appear on your open bets screen — check there first.
GET IN TOUCH
How to Reach the ohmycards Team
If an answer above doesn't cover your situation, our team is reachable by email and through the contact page. For account issues, include your registered email address and a short description of the problem so we can sort it quickly.
Email Support
Send your query to [email protected] — include your account email and a clear description of the issue.
Contact Page
Use the form at ohmycards.cam/contact/ to submit account, payment or betting queries directly to the team.
Responsible Play
Self-exclusion tools, deposit controls and responsible play resources are published at ohmycards.cam/responsible-play/.
WHAT TO CHECK FIRST
Practical Information Checks Before You Bet
Before placing a bet or submitting a support request on ohmycards, three quick checks will save time: confirm the market's settlement rules, verify your account eligibility, and know what to include in any enquiry. These steps apply whether the question is about a Valorant market or a DuitNow deposit.
Published Terms
ohmycards publishes market rules and account terms on-site. Check the relevant page before staking, especially for Half Time Full Time and esports markets.
Eligibility Conditions
ohmycards is for adults who meet applicable age and access conditions for their region. Confirm you qualify before registering or depositing.
What to Include in an Enquiry
For faster resolution, always quote your registered email, the market or transaction in question, and the date it occurred when contacting support.